Delivery & Returns

Deliveries and Packaging

Orders will be processed between Monday and Thursday, weekly. Whilst we endeavour to ship orders within 24 hours of receipt, it may take up to 3 working days to process and ship your order due to stock availability. We will contact you if there is any reason for delay.

There is a minimum order size of £20.

Orders placed after 12pm will not be shipped until the following day.

Weekday deliveries to all mainland UK addresses costs £6.00.  Standard UK delivery charges exclude Northern Ireland, Channel Islands, Scottish Highlands and Islands, Isle Of Man and Isle Of Wight where delivery surcharges will apply (listed below).  We also offer a click and collect option from our warehouse in Narberth.

Orders over £40 qualify for free delivery

A delivery surcharge of £7.99 will apply to orders sent to the following postcodes:

Scottish Islands – HS1-9 IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

Scottish Highlands – AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50

Channel Islands – all postcodes starting JE, all postcodes starting GY

Isle of Man – all postcodes starting IM

Isle of Wight – PO30-PO41

All deliveries will be sent out via overnight courier (except for those destinations where a postage surcharge applies which will be on a 2 day delivery schedule).  Orders must be refrigerated on receipt, therefore the customer must ensure that someone is at the delivery address on the day of delivery to take receipt of the goods. 

No responsibility for the condition of the goods will be borne by Calon Wen if the delivery fails because nobody is available at the delivery address to take receipt of the goods and the delivery must be rescheduled.  Orders may be left in a ‘safe place’ at the customer’s request when ordering but in this case liability will pass to the customer at the point of delivery.

Orders will be packed in recyclable insulated boxes which will maintain the temperature of the items for 24 hours.  We may add disposable freezer packs to maintain the temperatures to ensure that the goods reach you in good condition.  Please dispose of these carefully. Some items may be individually wrapped for safety and to maintain the quality of the item.  For this reason gift packs/hampers will not be sent in gift/display packaging.

Damages/shortages must be notified to us on the same day of delivery and in writing within 24 hours.

Orders containing milk, other than the Dairy Essentials box, will not be sent via courier.  These will be available via Click and Collect from our warehouse in Narberth only.

Returns

Returns will only be accepted if the product is deemed to be in an unsatisfactory condition upon receipt, or for goods mistakenly dispatched. Please inform us immediately by emailing moo@calonwen-cymru.com if any goods are in an unsatisfactory condition, or incorrectly dispatched.

Calon Wen